Refund policy

 

Cancellation:

If the order is not dispatched, it can be cancelled, and we will refund the total amount or replace the order. However, order once dispatched cannot be cancelled.

Returns :

No returns except in case of damaged product received.

Due to transportation/product handling, if the product is found damaged when received, please mail us at nakshatrabynarmatha@gmail.com, with the pictures of the damage and the product, within 24 hours of the products received. We will ensure that you receive a replacement only no refunding.The decision in such cases will be at the sole discretion of Nakshatra terracotta.